1. Introduction
These Terms & Conditions ("Terms") govern the provision of services by Mugin Technologies ("we", "us", "our") to the client ("you", "the Client"). By requesting or accepting our services you agree to these Terms. These are a general template intended for early-stage digital agencies — specific projects will be governed by a written proposal or statement of work ("SOW").
2. Services and Scope
We provide services such as website and e-commerce development, digital marketing and advertising, and mobile & web application development. The exact scope, deliverables, timeline and acceptance criteria for any engagement will be described in a separate SOW or proposal which, once signed by both parties, becomes part of these Terms.
3. Estimates, Proposals & Changes
Any timelines, costs or estimates provided are based on the information available at the time of the proposal. Changes requested after work has started may impact price and schedule; we will notify you and obtain written approval for change orders before proceeding.
4. Payment Terms
- Payments are due as set out in the SOW. Typically, a deposit (e.g., 30–50%) is required to begin work, with remaining payments due at milestones or on delivery.
- Invoices are payable within the term specified on the invoice (commonly 7–14 days). Late payments may incur interest and suspension of services until the account is current.
5. Deliverables & Acceptance
Deliverables will be submitted for your review. You will have a defined review period to request reasonable corrections. After acceptance (or after the review period lapses without material objections), we will consider the deliverable accepted.
6. Intellectual Property
Subject to full payment of invoices, we assign to you the intellectual property rights in the final deliverables created specifically for your project. We retain the right to use non-confidential examples of work for marketing or portfolio purposes unless a written confidentiality agreement states otherwise.
7. Confidentiality
Both parties agree to keep confidential any non-public information disclosed in connection with the engagement. Confidential information does not include information that is publicly available or independently developed.
8. Warranties & Liability
We warrant that services will be provided with reasonable skill and care. Except where prohibited by law, our total liability for any claim arising out of or in connection with these Terms will not exceed the total fees paid by you for the specific SOW giving rise to the claim. We are not liable for indirect, incidental or consequential losses.
9. Support & Maintenance
Ongoing support or maintenance services are not included by default unless specified in the SOW. We can provide support under a separate agreement or retainer.
10. Termination
Either party may terminate for material breach if the other party does not cure the breach within a reasonable period after written notice. On termination you will pay for work performed up to the termination date and we will deliver work-in-progress as agreed.
11. Data Protection
Where we process personal data on your behalf, we will comply with applicable data protection laws and process the data only on your documented instructions. You agree to obtain any necessary consents to permit us to process data for the project.
12. Governing Law
These Terms are governed by the laws of the jurisdiction in which Mugin Technologies operates unless the SOW specifies otherwise. Any disputes will be resolved in the agreed jurisdiction.
13. General
These Terms, together with the SOW and any other written agreements between the parties, constitute the entire agreement. If any provision is found invalid, the remainder remains in effect.
If you have questions or require a customised agreement, contact us at info@mugintechnologies.com.
